Shipping & Returns

<h2>Shipping</h2>

<p><strong>Free standard delivery</strong> on all orders across the UK (England, Scotland, Wales, and Northern Ireland).</p>

<p><strong>Standard Delivery:</strong> 2–5 business days — FREE<br>
All orders are dispatched within 1 business day. You'll receive a tracking number via email once your order ships.</p>

<h2>Returns & Refunds</h2>

<p>We want you to love your Pawella kit. If for any reason you're not satisfied:</p>

<p>✓ <strong>30-day money-back guarantee</strong> from the date of delivery<br>
✓ Product must be returned in its original packaging<br>
✓ Contact us to initiate a return<br>
✓ Refunds are processed within 5–7 business days after we receive the returned item</p>

<h2>Damaged or Defective Items</h2>

<p>If your product arrives damaged or develops a fault, contact us immediately. We'll arrange a free replacement or full refund — no questions asked. All products are covered by our 1-year warranty.</p>