Frequently Asked Questions

<h2>Frequently Asked Questions</h2>

<h3>Is this kit suitable for both dogs and cats?</h3>
<p>Yes. The Pawella kit works on dogs and cats of all breeds, sizes, and coat types — short, long, curly, and double-coated.</p>

<h3>Will the vacuum noise scare my pet?</h3>
<p>Our kit operates below 60dB — that's quieter than a normal conversation. Most pets adjust within the first session. We recommend starting on the lowest suction setting and giving your pet a treat during the first use to create a positive association.</p>

<h3>How big is the dust cup?</h3>
<p>2.5 litres — 50% larger than most competing products. This means fewer stops to empty during grooming, which is especially important for heavy shedders.</p>

<h3>How often should I groom my pet with this kit?</h3>
<p>We recommend 2–3 times per week during shedding season (spring and autumn) and once weekly the rest of the year. Each session takes roughly 10–15 minutes.</p>

<h3>Is it easy to clean?</h3>
<p>Very. All attachments are detachable and easy to rinse. The dust cup pops out with one click — empty it, wipe it down, and snap it back in.</p>

<h3>What's included in the box?</h3>
<p>You get the main vacuum unit, grooming brush, de-shedding tool, electric trimming clipper with guards, massage brush, cleaning nozzle, and the 2.5L detachable dust cup.</p>

<h3>Do you offer free delivery?</h3>
<p>Yes — free standard delivery across the entire UK. Orders typically arrive within 2–5 business days.</p>

<h3>What's your return policy?</h3>
<p>We offer a 30-day money-back guarantee. If you're not completely satisfied, return the product in its original packaging for a full refund. No questions asked.</p>

<h3>Do you ship internationally?</h3>
<p>Currently we only ship within the UK. We're working on expanding to Europe soon — subscribe to our newsletter to be the first to know.</p>

<h3>Is there a warranty?</h3>
<p>Yes — every Pawella kit comes with a 1-year manufacturer's warranty covering defects in materials and workmanship.</p>